
Unleashing Insight to Shape Winning Products
We transform User Evidence into Actionable Insights for Your Business
We transform User Evidence into Actionable Insights for Your Business
We are a dedicated UX Research Consultancy; existing solely to deliver measurable business results through enhanced user experience
Whether you are a Product Manager, a Designer or a Developer, we genuinely understand the challenges you face and can transform the level of decision support available to you, as you optimise your products
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We are a dedicated UX Research Consultancy; existing solely to deliver measurable business results through enhanced user experience
Whether you are a Product Manager, a Designer or a Developer, we genuinely understand the challenges you face and can transform the level of decision support available to you, as you optimise your products
If you are just starting on your UX journey – do get in touch. We 'get' the strategic impact of UX and can help you establish both a UX research practice and User Centred Design in your organisation’s DNA.
· Personas, Customer journey mapping
· Mental Models
· Tree testing
· Service Blueprints
· Discovery research (1-2-1s, groups, diaries, ethnographic)
· Qual and quant usability testing (moderated/unmoderated)
· Competitive analysis /Market Review
· Expert Reviews
· Information Architecture
· Quantitative surveys
But...we see all of the above as irrelevant if not producing actionable results for stakeholders. To ensure this we also apply:
• Internal needs assessment
• Opportunity/gap surveys
• Teasers (1-10 minute reads) mid-project to immerse the team in the results
• Slots in team stand-ups, encouraging the team to shape the research process
• Ideation workshops, turning insights into actionable and business-savvy changes
• Interim / final debriefs
• Strategic Reports – e.g. Marketing implications, longer term pointers for Product development etc
And...we fully accept it all has to fit whatever waterfall or Agile working format the team is following. We recognise that sometimes quick insight is the right option (days not weeks, if necessary)
...and helping to turn these into compelling and measurable product/service enhancements
...between us, covering a variety of sectors, user interfaces and products. We have particular experience in Financial Services, Automotive, Utilities, Gaming/Online Betting, and Travel apps
...whether innovating to ensure UX research works within a range of Agile formats, or utilising small teams of UX researchers working in parallel, to bring the benefits of applying UXR forward, for your business
We’re able to think across product areas, to spot wider impact and opportunities for Sales and Marketing, Operations, Customer Service etc
Take the first step, and contact us to discuss your business goals. We work with clients across the UK. Send us a message, and we will get back to you soon.
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